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Clients can cancel their event planning services up to 30 days before the scheduled event for a full refund. Cancellations made after this period may incur a cancellation fee of 50% of the total service cost.
Refunds will be issued only for services that have not been rendered or materials that have not been purchased specifically for the client's event. Once services have been rendered or materials have been purchased, refunds will not be provided.
To request a refund, clients must contact Events Crafter's customer service team with their order details and reason for cancellation. Refunds will be processed within 7 business days of approval, and the amount will be credited back to the original method of payment.
In certain circumstances, such as unforeseen changes in event requirements, Events Crafter may offer partial refunds at its discretion. The amount of the partial refund will be determined based on the extent of services rendered and costs incurred.
Events Crafter reserves the right to refuse refunds for any services that have been fully or partially completed, as well as for events canceled due to circumstances beyond the client's control, such as natural disasters or government-imposed restrictions.
Events Crafter collects personal information from clients, including names, contact details, and event preferences, solely for the purpose of providing event planning and management services. This information is collected through voluntary submission by clients or through communication with Events Crafter's team.
Personal information collected by Events Crafter is used only for the purpose of fulfilling client requests, communicating with clients about their events, and improving the quality of services offered. Events Crafter does not sell or share client information with third parties for marketing purposes.
Events Crafter employs industry-standard security measures to protect client information from unauthorized access, disclosure, alteration, or destruction. This includes encryption of sensitive data and restricted access to personal information within the organization.
Clients have the right to access, update, or delete their personal information held by Events Crafter at any time. Requests for such actions can be made by contacting Events Crafter's customer service team.
Events Crafter reserves the right to update its privacy policy as necessary to reflect changes in business practices or legal requirements. Clients will be notified of any significant changes to the privacy policy via email or through the company's website.
For physical products such as printed materials or branded merchandise, Events Crafter aims to fulfill orders within [X] business days of receiving payment. Delivery times may vary depending on the size and complexity of the order, as well as the client's location.
Events Crafter offers standard and expedited shipping options for physical products. Shipping costs are calculated based on the size and weight of the order, as well as the client's preferred shipping method.
In the event that a client receives damaged or defective items, Events Crafter will replace the items at no additional cost. Clients must notify Events Crafter's customer service team of any issues with their order within 7 days of receipt to be eligible for a replacement.
Events Crafter accepts returns for unused and undamaged products within 7 days of delivery. Clients are responsible for return shipping costs unless the return is due to an error on the part of Events Crafter, such as sending the wrong items or items that are damaged or defective.